GENERAL TERMS AND CONDITIONS OF SALE – ELECTRICITY

1. Unless expressly and in writing confirmed otherwise by us on a specific point, all our quotations and contracts are subject to these terms and conditions of sale.

2. Every order automatically constitutes the acceptance of our terms and conditions of sale.

3. An order is only final after the quotation or order form is signed and after the customer pays a deposit of 40%.

4. If the customer cancels or terminates the agreement, or if the agreement cannot be carried out due to the customer’s actions before the materials have been ordered by us, the customer owes us compensation equal to 15% of the total order amount. This compensation covers administrative costs, correspondence, inventory management, and loss of revenue. If the customer cancels the order after we have already ordered materials for them, we reserve the right to claim a fixed compensation of 25% of the total order amount. If the customer performs the work themselves or has it carried out by a third party, this will be considered as cancellation of the order. If we cancel the order, except in cases of force majeure, the customer is entitled to compensation equal to what is stipulated for us in the first paragraph.

5. The delivered materials are guaranteed for 2 years from the delivery date. The warranty is limited to the replacement of materials for which defects are acknowledged. Labor and travel costs are at the customer’s expense. To be eligible for warranty, the materials must be maintained as a prudent homeowner would. Normal wear and tear or force majeure are not covered by the warranty.

6. Invoices must be paid within 8 calendar days after receipt, unless agreed otherwise in writing.

7. Payment delays:
   Clause for professional clients:
   Any delay or failure of payment by the customer will automatically and without formal notice result in:

   • an interest of 12% per year from due date until full payment,

   • a fixed compensation of 10% of the unpaid amount, with a minimum of €50 as a penalty clause.
     Clause for consumers:
     If the customer does not pay their debt by the due date, a notice of default will be sent. If payment is not made within 14 calendar days after this, the customer owes the following amounts:

   • late payment interest calculated at the statutory rate applicable in case of late payment in commercial transactions;

   • a fixed compensation equal to:
     a) for an amount due lower than or equal to €150: €20;
     b) for an amount due between €150.01 and €500: €30 + 10% of the tranche between €150.01 and €500;
     c) for an amount due over €500: €65 + 5% of the tranche over €500 with a maximum of €2,000.

8. The prices mentioned in the agreement are calculated net based on the rates in force at the date of the agreement, and always excluding taxes, levies, transport, and related costs. Any price increase by third-party suppliers before the delivery date will be passed on to the customer. The customer will be informed via an additional quotation. If the price increase is more than 10%, the customer can refuse execution of the ordered works. In that case, neither party will owe any compensation for breach of contract.

9. If the customer systematically delays the works, the seller has the right to charge for storage costs of purchased materials and for administrative and organizational difficulties caused by such delays. After a reasonable period for execution of the works, we can choose either to revise our prices according to basic price fluctuations or to terminate the agreement without the customer being entitled to any compensation. If the customer does not accept the price increase, article 4 applies.

10. The customer provides parking at the site; requesting additional road signs or permits is at the customer’s expense.

11. The customer also provides access to the site and ensures that the works can be carried out safely.

12. The customer ensures the workplace is tidy at the start of the works and that technicians can work unimpeded.

13. If points 10, 11, or 12 are not met, a waiting time will be charged at an hourly rate of €45.00 excluding VAT. This hourly rate is also subject to weekend rates of 150% and 200%.

14. Until full payment of the agreed price, the sold goods remain the property of the seller.

15. The order will be executed according to best practice and regarding the technical and aesthetic criteria determined in consultation, except where otherwise expressly stipulated in a special specification and/or specific instructions as part of the agreement.

16. Under penalty of forfeiture, complaints, both regarding delivered goods and mentions on purchase orders or invoices, must reach us within 8 days by registered letter. Complaints not submitted on time will be deemed nonexistent.

17. At the end of the works, an electrical inspection shall be carried out by an authorized control body. These costs are the responsibility of the customer.

18. All personal data provided by the customer shall be considered confidential and will only be stored and processed as part of the relationship between the customer and our company. They are not sold or made available to third parties without the customer’s prior approval. However, data may be passed on to a partner involved as part of our legal obligations or the processing of the customer’s transaction (e.g., an accountant, supplier, subcontractor…). We undertake to take the best possible security measures to prevent unauthorized third-party access to customer data. The customer always has the right to consult their personal data held by us and to request adjustment or deletion, insofar as this is possible with a view to complying with legal obligations regarding the retention of trade transaction data. For any information in this regard, the customer can send their queries to our registered office.

19. We have the right to terminate our agreement without judicial intervention, without compensation, and without prior formal notice by registered letter in the event of bankruptcy or apparent insolvency of the customer. We also reserve the right to terminate the contract by registered letter, without judicial intervention and without compensation, in the event of serious breach by the customer not remedied within eight (8) calendar days after notice of default.

20. Belgian law applies to the accepted order. Its language is Dutch. The Parties will endeavor to resolve any dispute regarding the preparation, interpretation, or execution of the current order amicably. If this fails, the courts of the judicial district of … shall have exclusive jurisdiction.